Support

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Limitations

In no event shall Gunther Mele or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Gunther Mele's Internet site, even if Gunther Mele or a Gunther Mele authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

3. Revisions and Errata

The materials appearing on Gunther Mele's web site could include technical, typographical, or photographic errors. Gunther Mele does not warrant that any of the materials on its web site are accurate, complete, or current. Gunther Mele may make changes to the materials contained on its web site at any time without notice. Gunther Mele does not, however, make any commitment to update the materials.

4. Links

Gunther Mele has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Gunther Mele of the site. Use of any such linked web site is at the user's own risk.

5. Site Terms of Use Modifications

Gunther Mele may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

6. Governing Law

Any claim relating to Gunther Mele's web site shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

PRIVACY POLICY

Updated May 2017

Gunther Mele ("GM") recognizes the importance of protecting the privacy of information we may collect from our customers and on-line visitors. To this end, we are committed to using our best efforts to respect the privacy of our customers and on-line visitors. It is our intent to balance our legitimate business interests in collecting and using information received from and about you with your reasonable expectations of privacy. Our Policies have been designed to meet your needs and as well, to conform with relevant legislation.

The following is the way GM handles information provided by you or learned about you from your visit to our website:

Personally Identifiable Information

GM collects personally identifiable information, such as names, addresses, e-mail addresses, payment information and the like, only when voluntarily provided by a customer or website visitor. We will notify you as to the uses we intend to make of that information. You may, by providing written notice, decline to allow us to make any further use of your information by contacting us at the address listed at the end of this policy. We will not provide access to your personal information to third parties. We will not sell or rent your personal information to any party.

Cookies

We may use a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow us to make our site more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer's hard drive and are used by us to help track your clicks as you go through the pages within this site. Most web browsers accept cookies by default; however, the user can usually deactivate this feature.

Links to other sites

As a resource to our visitors, GM may provide links to other websites. We try to carefully choose websites which we believe are useful. However, because websites can change so quickly, we can't guarantee the standards of every website link we provide or be responsible for the content of non-GM sites.

Changes

From time to time, we make changes to our information practices or alter the functionality of our Web site. We will always update this statement on our web-site accordingly, so we encourage you to periodically review our web page for the latest information on privacy practices at GM. 

Contact Information

If you have any questions about our Privacy Policy you can contact us at: 

In Canada:  Gunther Mele                                                                In US:   Gunther Mele Packaging

                          30 Craig Street                                                                             1321 Millersport Hwy–Suite 203    

                          Brantford, ON N3R 7J1                                                           Buffalo, NY  14221

                             Attention: Privacy Officer                                                                        Attention: Privacy Officer  

Or, send us an E-Mail at privacy@gunthermele.com

Return/refund policy:

  • RETURNS MUST BE AUTHORIZED IN ADVANCE…UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED….obtain a Return Authorization # by calling Customer Service at 1-888-486-8437
  • Custom or printed good orders cannot be cancelled/refunded once production has begun
  • Custom or printed good orders cannot be returned for refund unless the product is damaged
  • Stock orders may be cancelled for full refund, prior to shipment
  • Damaged goods – must report within 15 days - we pay return freight and will replace product or refund original order amount
  • Undamaged stock orders (NOT goods that are custom or printed) – may be returned for refund – customer pays return freight and a 20% restocking fee

Delivery standards:

  • Shipped ground courier

Product will only be shipped within Canada. (Only within US for the US web-site.)

All funds are in Cdn $ (US$ for US web-site.)